Privacy Policy

1. Collection of Personal Data
We collect personal information when you interact with the website, including browsing pages, registering an account, placing orders, or contacting customer support. This may include contact details, order and transaction records, account information, communication logs, and technical data such as IP address, browser type, and device information.

2. Use of Information
Collected data is used for purposes such as:

  • Managing orders, payments, returns, and refunds.
  • Responding to inquiries and providing customer support.
  • Monitoring website performance and functionality.
  • Meeting legal and regulatory requirements.
  • Detecting and preventing fraudulent or unauthorised activity.

3. Data Sharing
Personal information is shared only when necessary with:

  • Service providers supporting website operations and maintenance.
  • Payment processors and fraud prevention partners.
  • Shipping and delivery providers.
  • Authorities or institutions, as required by law.

We do not sell or lease personal data. International transfers are protected with appropriate safeguards.

4. Payment Processing
Payments are handled by third-party providers using secure systems. Full payment card details are not stored on our servers.

5. Platform and Service Infrastructure
The website operates on the Shopify platform, which processes information on our behalf under its own data protection and security policies.

6. Cookies and Related Technologies
Cookies and similar tools are used to support website functions, analyse usage, and improve performance. Users can manage or disable cookies through their browser settings.

7. Legal Basis for Processing
Personal data is processed when necessary for contract fulfilment, legal compliance, legitimate interests, or based on user consent, where applicable.

8. Data Retention
Information is kept only for the period required to meet operational, contractual, or legal obligations. After this period, data is securely deleted or anonymised.

9. User Rights
You have the right to:

  • Access your personal data.
  • Update or correct inaccurate information.
  • Request deletion of stored data.
  • Restrict or object to certain processing.
  • Obtain a copy of your data in a portable format.
  • Withdraw consent when processing is based on consent.

10. Data Security
Measures are in place to protect personal information from unauthorised access or misuse. Complete security of data transmission or storage cannot be fully guaranteed.

11. Policy Updates
This Privacy Policy may be updated periodically. The latest version will be posted on the website and applies immediately upon publication.