Contact Us

Our customer support team can be reached through the official contact channels listed below. Each inquiry is reviewed to provide accurate and relevant information based on your request.

We can assist with:

  • Verifying and confirming order details.
  • Providing updates on shipment status, tracking details, and estimated delivery timelines.
  • Sharing product-related information and usage instructions.
  • Offering guidance on returns, exchanges, and refund processes.
  • Clarifying store policies, payment methods, and order processing.
  • Responding to general inquiries or feedback.

Dorvaine is owned and operated by AZA Enterprise, a company registered in the Netherlands.

  • Registration Number: 98119192
  • Address: Columbusstraat 6, 2 1057 TP Amsterdam, Netherlands

For questions about your order or any other inquiries, feel free to contact our customer support team.

  • Email: contact@dorvaine.com
  • Phone Number: +31617236242
  • Contact Form: Inquiries can be sent through the contact form below.
  • Customer Service Hours: Monday to Friday: 09:00 - 17:00 GMT

Contact Form
Return and Exchange period

Requests for returns or exchanges must be submitted within 30 days of delivery. Requests made after this period cannot be accepted. To know more about returns and refund procedures, click on the button below.

 Return and Refund policy

Shipping Availability and Fees

Shipping is available within the United Kingdom only. Shipping is
provided free of charge, with no additional fees applied at checkout.
For details on delivery options and timelines, click on the button below.

 Shipping Policy

Customer Support

Customer Service Hours: Monday to Friday: 09:00 - 17:00 GMT
Click on the button below for any questions, and we will provide a clear and documented response.

 Contact Us