Frequently asked questions
The total estimated timeframe, including processing and transit, is 5–9 business days.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the process for submitting a return or exchange request?
Contact contact@dorvaine.com within 30 days of delivery to start a request. Include the order reference, item details, reason for the request, and relevant images. Requests without prior confirmation will not be processed.
Who is responsible for covering the cost of return shipping?
- If the return is due to an incorrect or damaged item, return shipping costs are covered by the store.
- For other approved returns, return shipping costs are the responsibility of the customer.
How can I track the status of my order?
- Each order provides tracking access.
- A confirmation email is sent upon dispatch.
- The email includes tracking details and instructions for monitoring the shipment.
What conditions must be met to qualify for a return or exchange?
- Unused and in the condition received.
- Returned with all parts and original packaging.
- Free from signs of wear, use, or washing.